Patient Satisfaction Survey Improves Reputation of Orthopaedic Associates Clinic

Orthopaedic Associates is a full-service orthopaedic healthcare clinic that provides diagnosis, surgery and rehabilitation services at multiple locations in Indiana and Kentucky.

The clinic uses QuickTapSurvey to display a patient satisfaction survey on an iPad at a kiosk with a survey incentive. Marketing director Claire Bosma is impressed with the tool’s high survey response rate, proving to be the best solution compared to email and paper surveys. She loves the ability to respond immediately to unsatisfied patients and uses the patient satisfaction survey as a tool to improve employee performance.